Refund Policy

Retail Refund Policy

 

Last updated January 01, 2020

 

100% Happiness Guarantee

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@hollywoodsensation.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and

 

  • Your name
  • Your phone number
  • Your billing address
  • Your email address
  • Your original order number
  • Reasons for returning the item along with all relevant details., and mail your return to the following address:

 

Hollywood Sensation LLC

Attn: Returns

RMA #

3784 Mission Ave Suite 148-324  

Oceanside, CA 92058  

United States  

 

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

      

  •        Sale or Discounted items are FINAL SALE and cannot be returned.     

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

(866) 361-6199 

info@hollywoodsensation.com 

 

 

 

Wholesale Refund Policy 

Wholesale- orders of twelve (12) or more units

WHOLESALE POLICIES

Ordering: 

The minimum wholesale purchase amount is $250.00.  All products & pricing are subject to change & seasonal availability.

Payment: 

We accept all major credit cards (AMEX, M/C, Visa, Discover). All payments will be collected at the time of purchase.

Private Label: 

All Items purchased from Hollywood Sensation are under trademark protection & must display the Hollywood Sensation name.  Under no circumstances may you sell Hollywood Sensation products under any other name, or reproduce products under this trademark.

Cancellations:

We do our best to ship items within 3 business days & because of this quick turnaround time, the window for cancelling orders is very short.  If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once the order is in process, we can no longer cancel it.

Order Changes:

Due to processing time & inventory availability, we cannot honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it.

Multiple Shipping Addresses:

We only ship to the shipping address provided & cannot ship to multiple addresses. If you would like your order shipped to various addresses, please place one order for each shipping address.

Returns/Exchanges:

ALL WHOLESALE ORDERS ARE FINAL AND CANNOT BE RETURNED OR EXCHANGED.

Returned Mail:

If a package is returned because the address provided to us was not correct, we are not responsible for re-shipping. We will contact the buyer for the correct address; shipping & handling charges will need to be re-paid before we can send the package again.

Lost/Damaged by Post Office:

We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please contact us & we will provide directions on how to file a claim with the USPS.

Damaged Items/Order Errors:

Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons, it is important to open & inspect your items as soon as you receive them.

Please notify us within 5 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames, as stated within our policies.

Damaged Replacements:

Once we have been notified of any damaged items you have received, we will work with you to get them corrected. Please note: we cannot extend any discounts to you should you decide to sell damaged items at a discount.

Discounts:

At times, we will promote items for a percentage off or a reduced shipping rate to our retail customers.  These offers do NOT apply to wholesale orders. Coupon Codes for these offers cannot be used by a wholesale customer.

Violation of any Fashion & Compassion wholesale policy will result in account termination.

 

FAQ

I have multiple locations for my boutique but created just one account online; how do I place orders for all when I need them shipped to different locations?

We only ship to the shipping address provided & cannot ship to multiple addresses. If you would like your order shipped to various addresses, please place one order for each shipping address.

Can I use your pictures to help promote the products via my social media/online?

Absolutely! We just ask that you not alter the pictures in any way & please link them to our social media outlets.

If you have questions regarding our wholesale process & policies, please contact us.

 

  • Customer Returns and Refunds Under Federal Law

Many retailers, as part of their business models, allow returns if customers change their minds or receive unwanted items as gifts. While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.

In addition to retailers being required to accept the return of defective items, federal law provides a "Cooling-Off Rule " giving buyers three days to cancel purchases of $25 or more. Under this rule, the right to cancel for a full refund extends until midnight of the third business day after the sale. The rule applies to sales at the buyer's home or workplace, at facilities rented by the seller on a temporary basis, or at locations otherwise away from the seller's normal retail location.

  • Customer Returns and Refunds Under State Law

In addition to applicable federal law, many states have laws regarding consumer refunds. Often, refund policies must be prominently displayed at the place of purchase in order to be valid. Many states, in addition to the protections of the federal Cooling-Off Rule, allow consumers to rescind club memberships or other special sales contracts within a specified number of business days.